How do I buy from the Enza Home Pakistan website?

You can place orders on our website https://enzahome.pk/. Select your desired product, choose the quantity, color, and size (if applicable), and click "Add to Cart." You can continue shopping or proceed to checkout, where you can review and edit your order and personal information. After placing your order, a salesperson will call to confirm and request full payment.

What should I consider before placing my order?

When placing an order, check the product's color, size, fabric, legs, and material details. Delivery schedules may affect return policies, so review the Return and Exchange Policy and ensure your contact information is accurate. For complaints, call +923041117200 or email at complaints@enzahome.com.pk

How can I pay for my order?

You have several convenient payment options available:

  • Full Payment: Pay the entire invoice amount via cash or bank transfer. We accept payments via card, cash, or cheque.
  • Cash on Delivery (COD): Available for orders less than PKR 100,000/- for Lahore Islamabad & Rawalpindi.
  • Online Orders: For all online orders, you can pay via bank transfer or request a personalized payment link from your sales personnel. This link will take you to our secure payment gateway where you can pay using your credit or debit card.
Can I change the products I ordered?

If you need to change your order before it is dispatched, please contact your sales representative directly or call us at +92 304 111 7200. Our sales representative will confirm your order details with you before dispatch to ensure accuracy and satisfaction. 

How long does it take to deliver my products?

Your order will be delivered within 5 - 7 working days to all major cities.

What is the shipping cost?

Shipping charges vary based on the delivery location. You can confirm the exact shipping charges by contacting our sales representative at +92 304 111 7200. Additionally, we offer free shipping for online orders within Lahore, Islamabad, and Rawalpindi.

My products have yet to arrive. What should I do?

Please allow us up to 7 working days for the delivery of in-stock orders from the day you receive your order confirmation. If you have any queries or need further assistance, please don't hesitate to contact us at +92 304 1117200.

How can I modify my shipping address after placing my order?

If you need to update your delivery address, you have the following options:

  • Contact Your Salesperson: Reach out to your assigned salesperson and provide the updated address within 24 hours of order confirmation
  • Order Confirmation Call: You can also request address modifications or other changes when our representative contacts you for order confirmation before dispatch
How can I exchange/refund what I bought? 

We strive to ensure you are completely satisfied with your purchase. Our policies are as follows:

Refund Policy:

  • We offer a refund if you receive a defective item from us and we are unable to provide a replacement.
  • Any returned item(s) will be refunded, excluding the shipping charges for returning the item(s).

Exchange Policy:

  • We provide an exchange for defective, incorrect, or incomplete products.
  • To initiate an exchange, please share your order number so we can locate your details and offer the best possible solution (if applicable).
  • You can claim your exchange by calling us at +92 304 111 7200.
What is the warranty period?

We are committed to ensuring the quality and durability of our products. Here are the warranty details:

  • Enza Home Products: All Enza Home Pakistan products come with a one-year warranty.
  • Yataş Bedding Mattresses: We offer an extended two-year warranty for Yataş Bedding mattresses.
What is the procedure for canceling an order?

Order cancellations are permitted before the dispatch of your order. Once the order has been shipped, cancellations are no longer possible.


How much sleep do we need?

The recommended amount of sleep for an average adult is between 7-8 hours per night. However, this can vary from person to person. Some individuals may feel fully rested with more than 8 hours of sleep, while others may function well with less. Factors such as age, lifestyle, and overall health can influence your personal sleep needs. It's important to pay attention to how you feel during the day to determine if you're getting the right amount of rest for your body.

What are the various sizes available in mattresses?

We have single, queen and king size mattresses, below are the variations:

  • Single size mattress: 100 x 200cm
  • Queen size mattress: 160 x 200cm, 164 x 200cm
  • King size mattress: 180 x 200cm, 184 x 200cm, 200 x 200cm
Which type of bed mattress is the best?

Choosing the best mattress is a personal decision that varies from one individual to another based on preferences and physical needs. While some people prefer the contouring support of foam mattresses, others might find spring mattresses more comfortable. To find the perfect mattress for you, we recommend visiting our store in Lahore & Islamabad to try out different options in person or exploring our selection online. This way, you can experience the various types and determine which one suits your needs best.

How to choose the best mattress for me?

When selecting the best mattress for your needs, consider three key factors: comfort, support, and space.

  • Comfort: The mattress should feel comfortable and suit your personal preferences, whether you prefer a softer or firmer feel.
  • Support: Ensure the mattress provides adequate support to keep your spine in proper alignment, which helps prevent back pain and promotes better sleep quality.
  • Space: The mattress size should offer ample space for you to move freely and comfortably throughout the night.

By balancing these factors, you can find a mattress that offers a restful and rejuvenating sleep experience.

What mattress size is appropriate for a couple?

For couples, a King or Queen size mattress is typically recommended to ensure ample space and ease of movement during sleep. However, the best choice depends on your specific needs and preferences. We suggest visiting Enza Home Pakistan with your partner to explore our range of mattresses and find the perfect fit for both of you.

How often should you replace your bed mattresses?

There are no strict rules for when to replace your mattress, as its lifespan can vary based on factors such as the type of mattress, usage conditions, and how well it's been cared for. However, consider the following aspects to determine if your mattress needs replacement:

  • Sleep Quality: Do you sleep better or worse now than you did a year ago?
  • Physical Comfort: Are you waking up feeling stiff or sore?
  • Wear and Tear: Does your mattress show visible signs of wear and tear, such as sagging or lumps?
Where can I buy your mattresses in Pakistan?

We are pleased to announce the opening of our retail locations in DHA Phase VI, Lahore, and opposite Giga Mall in Islamabad. You can visit us in person to explore our range of mattresses or shop online by visiting our website at https://www.enzahome.pk.

What can I do if I have questions regarding your mattress?

We are happy to assist with any inquiries you may have. To speak with one of our representatives, please call +923041117200 or WhatsApp us at +923000778899 . Additionally, you can use our SMARTMATCH System to find the best mattress that meets your specific requirements.

How do I take care of my bed mattress?

Your mattress will come with care instructions, which can be found on the mattress label and in the warranty card. To extend the life of your mattress, follow these care tips:

  • Follow Manufacturer's Instructions: Adhere to the care guidelines provided by the manufacturer.
  • Use a Mattress Protector: Consider using a mattress protector to shield your mattress from spills, stains, and allergens.
  • Regular Cleaning: Clean your mattress regularly according to the care instructions.
  • Rotate and Flip: Rotate or flip your mattress periodically to ensure even wear.

By following these tips, you can help maintain your mattress in optimal condition for years to come.

What if the mattress doesn’t suit me after purchase?

Our 7-day exchange policy applies to mattresses because we understand the importance of spending enough time to ensure it suits your needs. You can purchase the mattress, use it, and if it doesn't meet your expectations, you have the option to exchange it within 7 days for another model that better suits your comfort preferences.

Do you provide mattress warranties?

Yes, all our bed mattresses come with a warranty. However, the terms and conditions of the warranty can vary depending on the specific mattress model you choose. For detailed information, please visit our warranty section on the website

How can I find out about the warranty time and terms of the mattress I purchased?

Each mattress includes a warranty card that provides details about the warranty period, terms, and care instructions. It's essential to ensure that your mattress includes a warranty at the time of purchase. For specific information regarding your mattress's warranty, refer to the warranty card provided with your purchase.

Can a mattress cause back pain?

Yes, choosing the wrong firmness level in a mattress can contribute to back pain. A mattress that is too soft may not provide adequate support, leading to spinal misalignment and discomfort, especially in the lower back. On the other hand, a mattress that is too firm may not allow your body to sink in enough, creating pressure points that can also lead to back pain. It's important to select a mattress that offers the right balance of support and comfort based on your individual preferences and sleeping habits to help mitigate the risk of back pain.