- If your product is incorrect/incomplete or defective/damaged at the time of delivery, you’ll have to report it immediately to the company and report to us within the return window.
- If the return window expires while the product is in your possession, we’ll have to refer you to the after sales department for warranty claim.
- The product you want to return must be unused, clean, and without any damage.
- The product must be returned in the original packing that it came in.
- Upon return, you’ll have to bear the logistics/delivery cost of both the delivery and return of the product.
- Before assembling of the furniture, please double check the following when it arrives:
- Scan the box for any damage
- Make sure the product name and model number match your order confirmation
- Inspect the product after removing the packaging
- If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
What are my refund options?
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.
When will I receive my refund?
You’ll receive your refund within 7 business days of the delivery. Our representative from the after sales department will be in touch with you throughout the process for further guidance.